Refund Policy

Introduction

Welcome to “NICCO RENT A CARS” We understand that plans can change, and we are committed to providing a fair and transparent refund policy. Please read the following information carefully to understand the terms and conditions associated with our refund policy.

Cancellation and Refund Terms

1. Standard Reservations

Cancellation Timeframe:

  • Up to 48 hours before the scheduled pick-up time: Full refund, no cancellation fee.
  • Within 48 hours of the scheduled pick-up time: 50% refund of the rental amount.
  • No-show or cancellation after the scheduled pick-up time: No refund.

2. Special Promotions and Prepaid Bookings

Cancellation Timeframe:

  • Up to 7 days before the scheduled pick-up time: Full refund, no cancellation fee.
  • Within 7 days of the scheduled pick-up time: 25% refund of the rental amount.
  • No-show or cancellation after the scheduled pick-up time: No refund.

3. Long-Term Rentals (30 days or more)

Cancellation Timeframe:

  • Up to 14 days before the scheduled pick-up time: Full refund, no cancellation fee.
  • Within 14 days of the scheduled pick-up time: 50% refund of the rental amount.
  • No-show or cancellation after the scheduled pick-up time: No refund.

Early Return Policy

If you choose to return the vehicle before the end of the rental period, no refunds will be provided for the unused days.

Changes to Reservations

If you need to make changes to your reservation, such as modifying the pick-up or drop-off dates, vehicle type, or rental location, please contact us at least 48 hours before the scheduled pick-up time. We will do our best to accommodate your request, but changes may be subject to availability and additional charges.

Refund Process

To initiate a refund, please contact our customer service team at [email protected] or call +91-7027115555. Please provide your reservation details, including the booking reference number, full name, and contact information. Refunds will be processed within 7-10 business days after confirmation of your cancellation or change request.

Non-Refundable Charges

Certain charges are non-refundable, including but not limited to:

  • Insurance and protection products
  • GPS and additional equipment rentals
  • Additional driver fees
  • Fuel charges
  • One-way fees (if applicable)

Payment Method for Refunds

Refunds will be issued using the same payment method used for the original booking. If the original payment method is no longer valid, please inform our customer service team to arrange an alternative method.

Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us:

Thank you for choosing “NICCO RENT A CARS” We appreciate your business and look forward to serving you again in the future.

Amendments

“NICCO RENT A CARS” reserves the right to amend this refund policy at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of the page.